A search request that comes back as “no record found” will not be credited back unless it is clearly our mistake that the wrong INFORMATION was searched. The document provided is strictly from the records filed at the clerk’s office and searched based on information YOU provide to us. You have up to 10 working days from the date you receive your e-mail completed order confirmation to notify us if you did not receive your requested documents. Incorrect document ordered cannot be returned or switched once your request is completed. A new order will need to be placed. Free shipping has no tracking and should you choose this shipment type, we will not be responsible for documents lost. Ordering from this website indicates your acceptance of these terms.